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Questions - General Account:


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Costs and Payment
WedQuarters Hub
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Answers - General Account:

Can I trust my wedding to WedQuarters?
Without a doubt, WedQuarters is the clear choice for your Big Day! We are an experienced and reliable incorporated company who strives for excellence and quality in all we do. We are committed to providing an exceptional online experience, and we have couples booking with us for weddings that are two, even three years in advance!

We have happy customers in more than 50 countries around the world and are continuing to rapidly expand our online presence. WedQuarters comes highly recommended by many bridal consultants, wedding professionals, online vendors and affiliates across North America and beyond. We are a growing company who loves serving Brides and Grooms and we look forward to remaining a definitive leader in the online wedding industry for many, many years to come.

Check out what a few of our recent couples have said about their experience with us. While you're at it, meet our cofounders too!


How far in advance of my wedding should I get started?
We know you are very busy right now, so we encourage you to do what best fits your personal schedule and wedding deadlines! We offer accounts in 6, 12, 18 and 24 month durations, with longer terms also available...so you are free to pick what suits your needs and timeframes.

Just remember to give yourself enough time that you may include your web address on any wedding stationery you want to mention your wedding website on: wedding announcements, save-the-date cards and wedding invitations.



Will you advertise on my wedding website?
Not a chance! It would not be fair to them (or to you!) to do so. When your guests visit your personal wedding website, they will focus only on you and the excitement of your wedding!



Can you accommodate any special requests?
If you have a specific requirement or special request that you do not see mentioned on our website, please feel free to contact us. We'll do our best to see what we can do to meet your needs.



How can I obtain an offline version of my wedding website as a keepsake?
NEW! In December of 2005 we launched a premium Site on CD product so you may now order a hard copy of your wedding website conveniently on a CD!

Full details can be found on our Site on CD page as well as in our Site on CD FAQs.



How can I find a friend's wedding website?
Please visit the WedQuarters Home page where you will see a "Search" section on the left hand side. So our system can begin a search to locate your friend's personal wedding website, just enter the name of either the Bride or the Groom, select the appropriate radio button and press "Go".

Please Note: To protect the privacy of our valued couples, we require an EXACT match to bring up search results.



What payment methods do you accept?
We are pleased to accept Visa and MasterCard through our secure online payment processor on our website.

If you do not own or have access to a credit card, or if you are just not comfortable using your credit card online, please contact us for details on our debit payment* and money order** options.

*some international locations unavailable for debit payment options
**money orders are subject to a $5.00 USD ($6.50 CAD for Canadian customers) administration and processing fee



Is your online credit card payment method secure?
Yes, your security is of upmost importance to us! For this reason, our company has chosen to implement and maintain security measures that either meet or exceed industry standards.

When accepting and processing credit card information, we use 128 bit Secure Sockets Layer encryption so your information cannot be viewed in transit. Once a transaction is complete, your credit card information is no longer present on our servers.

To ensure optimal security, we exclusively process payments with the most reputable third party processor available.



Can I purchase my wedding website on a credit card that is not under my name?
With the cardholder's permission, yes, you definitely can! Many family members or friends of our Brides and Grooms choose to make the purchase for them, and this is certainly acceptable.



Can I make a purchase if I do not live in the US or Canada?
Absolutely! We are pleased to provide our personal wedding website services around the world. We currently have couples from more than 50 countries, and we would be thrilled to be involved with YOUR wedding!

Please Note: With the exception of Canadian customers, all billing will take place in US currency, regardless of your country of residence.



Can I purchase and co-own a wedding website with another couple?
No, we only permit one couple per account.

You may, however, choose to create an announcement page on your wedding website that acknowledges your good friends and offers a congrats on their upcoming wedding.



Do you offer a monthly payment plan?
No, our shortest payment option is 6 months of service for $20. Since we offer the lowest prices, the cost of a 6 month duration with WedQuarters is most likely around the price you'd pay for only 1-2 months of service with anyone else.



Are your services free for my wedding guests?
Yes, our services are completely free for your wedding guests!



What does the term "WedQuarters Hub" mean?
Included with your WedQuarters account is a private administrative center called your "WedQuarters Hub". Protected by a user name and password of your choice, your WedQuarters Hub is the secure area where you go to set up your personal wedding website, view all RSVPs and more. You'll enjoy unlimited 24/7 access, anytime updates and full customization options...all in one convenient place!

You can sign in as often as you like at: http://hub.WedQuarters.com



Do I need to have certain settings enabled to access my WedQuarters Hub?
To ensure a controlled, secure environment and to aid in customer support, cookies and sessions must be enabled in order to sign in to your WedQuarters Hub. You will also need to have Javascript enabled and Flash installed on your browser to be able to take advantage of all of your Hub features.

For information on how to enable cookies in your browser, please visit: Google's Cookie Guide



Can I allow a friend or family member to have access to my WedQuarters Hub?
Yes, you definitely can! Many of our couples choose to allow a trusted individual or two to have access to their WedQuarters Hub. If you would prefer to do this, you are more than welcome to.

Remember: To maintain the privacy and security you deserve, please use your discretion and limit the number of people with whom you share your user name and password with.



Will you protect my privacy?
Yes, we are firmly commited to your privacy! Earning and keeping your trust is important to us. Under no circumstances do we sell, share, rent, distribute or otherwise disclose your personal or contact information to any third parties. Your information is safe within our company.

Please read our privacy policy for complete details.


Will you protect the privacy of my wedding guests?
Absolutely! When your guests RSVP online on your personal wedding website, they are given the opportunity to enter personal information, such as a phone number, home address and email address. This is solely for your convenience, that you may obtain accurate, up-to-date information for your own records, which may also be of help to you when sending out your thank you cards!

Under no circumstances do we sell, share, rent or distribute the personal information we collect from your wedding guests, nor do we solicit them in any way.


Will you initiate contact with my wedding guests?
We will intiate contact with guests only once, and as outlined below:

When your guests RSVP online through your personal wedding website, they are given the opportunity to enter personal information, including an email address. For the benefit of your wedding guests who choose to enter their email address at the time of their RSVP (this is an optional answer field), we send a standard, one-time "RSVP Confirmation" email notice.

We have found that wedding guests appreciate confirmation that their RSVP has been successfully delivered into your account! This is the one and only time we initiate contact with them.

Please Note: This is an automatic function performed by our system for the convenience of your guests. It may not be disabled, and will be sent to every guest who submits their email address when they RSVP online through your personal wedding website.


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Did You Know...
With WedQuarters you can create an unlimited number of custom pages and title them whatever you like.
So if you want to have an "Ode to Our Dog Max" page on your wedding website, you can!
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